About Us

We are Mainetti, a company registered in England and Wales, our registered office is:
Mainetti Retail
Mainetti
Oxnam Road
Jedburgh
Roxburghshire
Scotland TD8 6NN United Kingdom
Phone: +(44) 01835 865099
Fax: +(44) 01835 863879
Email:
Our VAT Registration Number: GB682865684
Company Number: SC170666

Who can purchase from us?

To purchase goods from us using this website you must be over 18. By proceeding to use this website and making a purchase, you represent and warrant to us that you are aged 18 or over or, if you are under 18, that you have obtained consent from your parents or guardians who have read these terms.

At present, we cannot ship to countries outside of the United Kingdom and Northern Ireland.

Descriptions and prices of goods

We have taken care to describe and show goods for sale as accurately as possible. Despite this, slight variations in the minor characteristics of goods may occur. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Making a purchase

To make a purchase, add any goods that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to receive and process your order. If you have made a mistake in your order and cannot correct it in the shopping cart, please close the web page and re-enter your order, or else contact us and we will correct the mistake if possible.

Where you require any customisations to our products, you must contact us by either email at or telephone at +(44) 01835 865099 with details of your requirements. Where we are able to accommodate your requirements, we will supply you with a price, an estimate timeframe for delivery and a customer reference number. Where you wish to proceed with the purchase of the goods, you must use the customer reference number at the time of placing your order through the Website.

How your contract with us is formed

When you submit your order, you are offering to buy the goods at the price set out in the order. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.

We will acknowledge receipt of your order by email. This is not an acceptance of your order. The contract with us is not formed until your payment has been processed and the goods have been despatched by us. You will receive a confirmation from us by e-mail when this has occurred.

Payment

The prices indicated on our website include all taxes (including VAT), for all orders made from within the UK or European Union which may be payable in respect of the goods. All orders made from outside the UK or European Union are exclusive of VAT.

All payments must be made at the time of placing the order. We currently accept payments by Mastercard, VISA and Paypal, although this may change from time to time. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.

You confirm that any credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for the actions of your card issuer, or your bank charging you as a result of our processing of your credit or debit card payment in accordance with your order.

We do not hold any of your credit or debit card details on this website. For security purposes, all payments are processed using a 128k encryption application.

Delivery

The prices stated on our website are exclusive of our delivery charges. For details of our delivery charges, please click here.

Delivery will be made to the address specified when you complete the order. Please note that at present we only deliver to addresses in England, Scotland, Wales and Northern Ireland. We aim to deliver goods to you within 5-10 working days for products in stock but we cannot give an exact delivery date. Where the website indicates that particular goods are out of stock, we will at your request send you a notification when the goods are subsequently in stock. We do not process any orders for goods which are not in stock.

The delivery times may vary for the provision of any customised goods. We will indicate a delivery time to you following your initial enquiry as detailed under the section headed ‘Making a Purchase’ above. Please note that we cannot guarantee a specific delivery time and that any date provided is an estimate only. We will of course use best efforts to keep you informed of the progress of any deliveries which exceed the estimated delivery time.

We will arrange for delivery of the goods by Royal Mail. Postage and Packing will be included in the price unless otherwise stated before you confirm your order. You agree that a signed proof of delivery is sufficient evidence to establish that goods have been received by you.

Ownership and Risk

Ownership of any products you order will not pass to you until we have received payment and delivered such products to you, at which point risk of damage to or loss of the products also passes to you.

Damaged or Defective Goods

We aim to supply goods that will remain free from defects in materials or defects caused by workmanship, for a period of 12 months (or longer if required by law) from the date of delivery to you.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, to us at no cost to you. If the goods are found to be damaged or defective prior to delivery to you, we will refund the price paid by you including any delivery costs. If you would prefer repair or replacement of the goods please contact us and we will accommodate this where reasonably practicable. In the event that the goods are not deemed to have been damaged or defective prior to delivery to you, we reserve the right to the return the goods to you and to charge you for the delivery costs associated with both the retrieval of the goods from you and the subsequent re-supply of those goods.

These Terms do not limit or exclude our liability (if any) to you for:

personal injury or death resulting from our negligence;

fraud;

breach of any terms implied by the Sale of Goods Act 1979 (as amended)

any other matter which it would be illegal for us to limit or exclude, or to attempt to limit or exclude our liability to you.

We are only liable to you for losses which you suffer as a result of a breach of these Terms by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when we enter into a contract. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

Your Right to Cancel

If you are a consumer (which means you are not purchasing either wholly or in part for your business, or you are not a business) you have the right, in addition to your other statutory rights, to cancel the contract and receive a full refund from us (including the cost of delivery). If you wish to cancel your order, you must inform us in writing either by email at or by letter to:
Mainetti Retail
Mainetti
Oxnam Road
Jedburgh
Roxburghshire
Scotland TD8 6NN
within thirty working days, following the day on which the goods are delivered to you. Where you exercise your right to cancel the order, you will be responsible for the cost of returning the goods to us.

Privacy Policy

We may collect personal information about you to enable us to process your order. You can be assured we will only collect and process such personal information in accordance with all applicable data protection legislation. Our privacy policy contains further details on how we use your personal information and the various safeguards we have in place.

Other information of which you need to be aware

We advise you to print and keep a copy of these Terms and your order for your information in the future.

The contract formed between you and us and all related communications will be conducted in the English language.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms will be governed by the law of England and Wales.

The English courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Any waiver or amendment of these Terms will be effective only if signed by us and our failure to exercise or enforce any rule shall not constitute a waiver of such right or provision.

If any clause or part of these Terms is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from these Terms and this will not affect any other provisions of these Terms which will remain in full force and effect unless we in our absolute discretion, determine that such severance would make these Terms unviable, in which case we may terminate these Terms immediately.

These Terms contain, all the terms and conditions which Mainetti and you have agreed in relation to the subject matter of these Terms, and supersede any prior written or oral agreements, representations or understandings between the Mainetti and you in relation to such subject matter.

You acknowledge that these Terms have not been entered into wholly or partly in reliance on, nor have you been given any warranty, statement, promise or representation made by or on behalf of us and other than as expressly set out in these Terms. To the extent that any such warranties, statements, promises or representations have been given, you unconditionally and irrevocably waive any claims, rights or remedies which you might otherwise have had in relation to them.

Nothing in these Terms will exclude any liability which one of either Mainetti or you would otherwise have to the other in respect of any statements made fraudulently.

Mainetti and you do not intend that any of these Terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to them.